How do you respond to a negative comment?

Alright folks, so you’ve encountered a negative comment – a real boss battle in the customer service dungeon. Don’t panic; we’ve tackled tougher glitches than this. First, hit that apologize button. A sincere “I’m sorry” is your essential healing potion. Next, personalize it – throw in the customer’s name; it’s like using a specific key to unlock their goodwill. We’re aiming for empathy here, not just a generic response; feel their pain, show you understand their frustration. That’s the “sympathize” part – crucial for damage mitigation.

Now, this isn’t about dodging the problem; we’re facing it head-on. State clearly that you’re actively working on a solution – that’s your game plan. Think of it like activating a quest objective. Next, you’ve gotta execute the plan. This is the core gameplay – actually *fixing* the issue. Don’t just offer empty promises; deliver results. Think of this as collecting rewards; customer satisfaction is the ultimate loot.

Finally, a bonus reward? Consider a small gift; it’s like getting extra experience points. It shows you’re serious about making things right. Remember, a well-handled negative comment isn’t a failure; it’s an opportunity to level up your customer service skills and gain valuable reputation points. Let’s go, champions!

What is a good thing to do when you receive negative comments?

Negative feedback? That’s just another opponent trying to exploit your weaknesses. Don’t get tilted; that’s a noob mistake. First, adopt a growth mindset – analyze it like you’d analyze a pro player’s gameplay. Active listening isn’t just hearing, it’s dissecting their criticism to identify its source and validity. Was their feedback constructive or just salty rage? Learn to differentiate.

Reflection is crucial. Don’t dismiss it; dissect it. What specific aspects of your performance led to this negative feedback? Identify patterns. Record it – build a database of your weaknesses. A simple “Thanks” (thanking the person) disarms them and shows you’re not a whiny kid. Don’t overthink it; brevity is key.

Now, turn that feedback into concrete goals. Quantify your improvement. Instead of “get better,” aim for “increase win rate by 10% in the next week by focusing on X.” This is your training regimen. Finally, seek support. Don’t be a lone wolf. Find a mentor, review replays with a friend, or consult resources; leverage your network. Treat negative feedback as experience points; grind and level up.

What is the psychology behind negative comments?

In the high-stakes world of esports, negative comments are a toxic element often stemming from projection. Players, streamers, and even viewers might lash out with negativity to deflect from their own anxieties about performance, skill level, or even their self-worth. A pro player struggling with a slump might unleash a tirade against a teammate, projecting their self-doubt onto someone else’s perceived failings. This is a classic defense mechanism, allowing them to avoid confronting their own internal struggles.

This projection manifests in several ways:

Skill-based criticism: A player might relentlessly criticize another’s mechanical skill, masking their own insecurities about their own gameplay.
Strategic attacks: Negative comments about strategic decisions can hide anxieties about one’s own leadership abilities or game sense.
Personality-based attacks: Targeting a player’s personality often reveals the commenter’s own frustration or anger at their own shortcomings.

Understanding this psychological dynamic is crucial for fostering a healthier esports community. Recognizing that negativity is often a symptom of deeper insecurities, not a reflection of objective truth, can help in managing toxicity and promoting constructive feedback.

Furthermore, there are other contributing factors besides projection:

Social comparison: The highly competitive nature of esports fuels social comparison, leading to envy and negative comments towards those perceived as more successful.
Anonymity and disinhibition: Online anonymity can embolden negative behavior, as people feel less accountable for their actions.
Confirmation bias: People tend to seek out and interpret information that confirms their pre-existing beliefs, leading to biased and negative interpretations of others’ actions.

How do you overcome negative comments?

Dealing with negativity online is a crucial skill for any streamer. My approach focuses on transparency, honesty, and a proactive response. I always acknowledge the comment, even if it’s harsh. This shows viewers I’m listening. Then, I explain my perspective clearly and concisely, avoiding jargon. If I’ve made a genuine mistake, I apologize sincerely – it builds trust. Offering a solution or compromise demonstrates care and professionalism. For example, if someone’s upset about a technical issue, I might offer a refund or a free month of subscription. Finally, I never engage in personal attacks. Maintaining a professional demeanor, even in the face of criticism, is key to building a positive community.

Remember, not every comment needs a response. Ignoring clearly abusive or spam comments is perfectly acceptable. Focusing your energy on constructive feedback and genuine concerns is a more effective use of your time. Furthermore, having a moderator to help manage comments can free you to focus on your stream and community engagement. They can filter out inappropriate comments, and even preemptively address common concerns. Consider using community guidelines to clearly outline acceptable behaviour, so everyone understands the rules of engagement.

Analyzing negative feedback can also reveal areas for improvement. Are viewers consistently complaining about the same thing? This could highlight a weakness in your stream that needs addressing. It’s not always about *stopping* negativity, it’s about turning feedback into opportunities for growth and improvement.

How do you soften negative comments?

Softening negative feedback is crucial for player retention and engagement. It’s not about avoiding negative information; it’s about delivering it effectively. Think of it like a game mechanic – you need to level up your communication skills.

Core Principles:

Focus on the solution, not the problem: Instead of “Your strategy is flawed,” try “Let’s explore some alternative approaches that might yield better results.” This shifts the focus from blame to improvement. Think of it as providing a power-up, not a debuff.
Positive framing: Instead of “You made a mistake,” try “There’s a learning opportunity here. Let’s analyze what happened and refine your technique.” This reframes failure as growth.
Empathy and acknowledgment: “I understand this is frustrating, and I appreciate your effort. Let’s work together to find a solution.” Acknowledging the player’s feelings builds trust and rapport.
Clarity and conciseness: Avoid jargon and ambiguity. Direct, straightforward language is essential. Think of it as efficient coding – less is more.
Positive reinforcement: Always end on a positive note, highlighting strengths or progress. For example, “While this aspect needs improvement, your resource management was excellent!” This reinforces positive behavior and motivates future play.

Advanced Techniques:

Data-driven feedback: Back up criticisms with specific data or examples. Instead of “Your performance is poor,” use “Your K/D ratio is below average, perhaps focusing on these specific tactics could improve it.” This adds weight and objectivity.
Tiered feedback: Tailor feedback to the player’s skill level. A beginner needs different advice than a seasoned player. Think of this as dynamic difficulty scaling for communication.
Sandbox approach: Offer players opportunities to experiment and learn from mistakes in a low-stakes environment. A practice arena or tutorial can make feedback less intimidating.
Behavioral psychology: Employ techniques like framing effects (presenting information in a positive light) and loss aversion (highlighting potential negative consequences of inaction) to motivate change.

Remember: The goal is to empower players, not discourage them. Effective communication is a key performance indicator (KPI) for any game’s long-term success.

How to respond to unfair criticism?

Unfair criticism? That’s just another opponent trying to tilt you. Here’s how a seasoned PvP vet handles it:

The Thank You Gambit: Always acknowledge the “feedback.” It disarms them. Think of it as bait they’ve thrown; a poorly placed one, but bait nonetheless.
The Internal Audit: Analyze it coldly. Is *any* part of it valid? Even the smallest sliver of constructive criticism is valuable intel. Ignore the noise; extract the signal.
Acknowledge (Selectively): Pick ONE small, potentially valid point. Acknowledge *that* point ONLY. This shows you’re not a complete idiot, while simultaneously minimizing their impact. Example: “I see your point about the late-game positioning, I’ll work on that.” (Even if their whole critique is garbage).
The Strategic Retreat: Don’t engage in a prolonged argument. It’s a waste of resources. Silence is a powerful weapon. The goal isn’t to win the argument, it’s to win the game (and the next game).
Level Up: Use the perceived attack as motivation. Let it fuel your training regimen. Prove them wrong with your next performance. That’s the ultimate comeback.

Bonus Tip: Learn to identify the *source* of the criticism. Is it someone whose opinion actually matters? Or just another salty scrub? Adjust your response accordingly.

How to react to a nasty comment?

Dealing with toxic online comments is like facing a particularly nasty boss battle in a notoriously difficult game. Your initial reaction is crucial; avoid the impulsive “rage quit” (a fiery retort). Instead, employ a strategic pause. This “regroup” phase allows you to assess the situation, much like checking your character’s stats and inventory before engaging. The goal isn’t necessarily to win the argument, but to manage your own experience and protect your mental health – think of it as preserving your in-game sanity.

Next, consider detachment. Don’t let the comment’s negativity infect your gameplay. Imagine it as a spam message – you can choose to ignore it. However, if it violates community guidelines (think Terms of Service), actively report it; this is your in-game report function. Advocate for yourself, but keep your tone professional. Think of it as calmly explaining a bug to a game developer, focusing on the factual issue rather than emotional outburst.

Setting boundaries is vital. This is like choosing your battle; don’t engage with every troll. Select your engagements strategically. Clearly stating your boundary (“I won’t tolerate personal attacks”) is like erecting a defensive wall around your online persona. Sometimes the best response is no response, conserving your energy for more worthwhile interactions. Don’t feed the trolls; they thrive on attention.

Nonverbal cues, even online, matter. A well-placed, strategically deployed GIF or emoji can be more effective than a thousand words. Think of them as power-ups – chosen carefully to de-escalate the situation. Finally, “flipping the script” requires advanced techniques. This involves cleverly redirecting the negative energy, transforming a toxic interaction into a positive one – akin to a masterful counter-attack, turning the aggressor’s own strategy against them. Mastering this requires patience and practice; consider it a late-game skill to be honed over time.

How to deal with demeaning comments?

Dealing with demeaning comments is a crucial skill, especially for streamers. A passive-aggressive approach often works best, avoiding escalation while subtly highlighting the commenter’s mistake.

Effective Responses:

The Calm & Confident Approach: Phrases like, “That wasn’t very constructive,” or “I appreciate your feedback, but perhaps a different phrasing would be more helpful,” deflect the negativity and subtly suggest the comment was inappropriate. This works particularly well if you’re confident enough to maintain a composed demeanor.
The Clarification Tactic: A simple, “I’m not sure I understand your point,” or “Could you elaborate on that?” forces the commenter to justify their words, often revealing the weakness in their argument. This strategy works especially well when dealing with comments based on misinformation or assumptions.
The Gentle Redirect: If the comment is off-topic, say something like, “Let’s keep the conversation focused on [game/topic], please.” This maintains control of your stream and sets boundaries.

Beyond the Immediate Response:

Moderation is Key: Having a strong moderation system is essential. Set clear community guidelines and enforce them consistently. This proactively minimizes demeaning comments.
Ignore and Move On: Sometimes, the best response is no response. Ignoring a comment, especially if it’s clearly intended to provoke, can be the most effective way to deprive the commenter of the attention they seek.
Block and Ban: For persistent or abusive behavior, don’t hesitate to utilize blocking and banning features. Your well-being and the experience of your community are paramount.
Self-Care: Remember to prioritize your mental health. Don’t let negative comments impact your self-worth. Develop coping mechanisms and consider support systems if necessary.

Pro-Tip: Prepare a few canned responses beforehand. This will help you react quickly and effectively when faced with negativity without losing your composure.

How to shut down disrespect?

Disrespect in esports is a performance inhibitor, impacting individual and team results. Shutting it down requires a strategic approach, much like countering a meta-defining strategy.

Choose your battles: Engaging every instance of disrespect is resource-intensive. Prioritize instances affecting team cohesion or performance. Ignore minor transgressions unless they escalate. This is about efficient resource allocation; focus your energy where it yields the highest return.

Establish a shared framework: Team values, including respect and professionalism, must be clearly defined and consistently reinforced. This isn’t about imposing rules; it’s about establishing a shared understanding of acceptable behavior, a common language for communication.

Direct, calm, and concise feedback: Avoid emotional outbursts. Instead, objectively describe the disrespectful behavior. For example, “During the last round, your comments about [player’s name]’s play were distracting and unprofessional.” This is about factual reporting, not accusation.

Contextual analysis: Is this a pattern of behavior, a momentary lapse, or a reaction to external pressure? Understanding the root cause allows for a targeted response. Chronic disrespect requires a different approach than a single isolated incident. This is akin to analyzing player tendencies; understanding the “why” allows for more effective countermeasures.

Empathy and patience, but with boundaries: Remember the human element. However, patience doesn’t mean tolerating repeated disrespect. Set clear consequences for repeated infractions. This is crucial for maintaining team discipline and preventing a culture of negativity. A clear escalation path is essential for long-term effectiveness.

Documentation: Keep records of incidents, responses, and outcomes. This is vital for addressing recurring issues and for providing evidence should further intervention be required. This is crucial for performance review and accountability.

How do you bounce back from negative comments?

Level Up Your Resilience: Handling Negative Game Feedback

Don’t rage quit! Before you unleash your inner warrior, take a breather. Let the initial sting subside. Reacting immediately often leads to regrettable responses. Think of it like pausing the game to strategize.

Embrace the challenge. Show you’re a true gamer and appreciate constructive criticism. This isn’t a glitch; it’s an opportunity to improve your game (or your game’s design!).

Investigate the feedback. Is there a pattern? Are multiple players experiencing the same issue? Think of this like analyzing player data to identify bugs – the more info, the better the fix.

Always follow up (but strategically). A timely and thoughtful response shows you value your community. Consider a planned communication – a patch note, forum post, or even an in-game message – rather than a quick, reactive reply. This is your end-game strategy for player retention.

Bonus Tip: Remember, not all feedback is created equal. Focus on constructive criticism, separating genuine concerns from purely negative or even trollish comments. You wouldn’t let a glitching NPC ruin your quest, would you?

How to deal with family members that disrespect you?

Dealing with disrespectful family members is a tough situation, but you’ve got power here. Remember, you control your boundaries. It’s not about winning an argument; it’s about protecting your peace.

Setting Boundaries: The Key Strategy

Physical Distance: If disrespectful behavior starts, remove yourself from the situation. Leave the room, go for a walk, whatever works for you. Don’t engage. This shows you’re serious about your boundaries.
Limited Contact: If phone calls are the issue, establish a firm boundary. “I’m not tolerating disrespect. If you can’t speak to me respectfully, I’m ending the call.” Hang up. This isn’t being rude; it’s self-preservation. You don’t owe anyone your time if they’re abusive.
Controlled Communication: If you *must* interact, keep it brief and to the point. Stick to neutral topics and avoid emotional triggers. Remember, they are responsible for their behavior, not you.

Beyond the Immediate: Long-Term Strategies

Identify Patterns: Understanding *why* the disrespect occurs can help. Is it a personality clash? A power struggle? Knowing the root cause can inform your approach.
Family Therapy (Optional): A neutral third party can mediate and help everyone communicate more effectively. However, this is only effective if *everyone* is willing to participate honestly.
Self-Care is Paramount: Dealing with disrespect is draining. Prioritize activities that bring you joy and peace – exercise, hobbies, spending time with supportive friends. Your well-being comes first.
Acceptance (Sometimes): Sadly, sometimes you may need to accept that some family members will never change. That doesn’t mean you have to accept their behavior; it means you accept *them* as they are, while protecting yourself from their negativity.

Remember: Your mental health is crucial. Don’t feel guilty about prioritizing your well-being. You deserve respect.

How to respond to a write-up you don’t agree with?

A write-up is a declaration of war. Don’t just react; strategize. Document everything. Dates, times, witnesses, emails – leave no digital breadcrumb unturned. Your performance reviews, contract, and even company policy are your arsenal.

Know your enemy. Understand the *specific* claims in the write-up. Vague accusations are easier to dismantle than concrete ones. Pinpoint the weaknesses in their argument. Are they relying on hearsay? Is their interpretation of events biased or flawed?

Prepare your counterattack. Your response isn’t just a rebuttal; it’s a carefully crafted narrative. Frame your argument around facts, not emotions. Present your evidence logically and persuasively, highlighting discrepancies and contradictions in the write-up. Think of it as a legal brief, not a rant.

Choose your battles. Focus on the most impactful points. Don’t get bogged down in minor details. A focused, well-supported argument is far more effective than a scattergun approach.

Know when to escalate. If your initial response is ignored or rejected, be ready to take it higher. Human resources, upper management – you’re not just fighting the write-up, you’re fighting for your professional reputation.

Consider legal counsel. If the write-up is seriously damaging or potentially illegal, don’t hesitate to seek professional advice. This is about more than just a write-up; it’s about protecting your career.

What do you call a person who criticizes others?

So, you’re asking about what you call someone who criticizes others? That’s a pretty broad question, because the term depends heavily on how they criticize and why. A simple answer is “critic,” but that’s a bit simplistic.

Critic can be neutral – a film critic, for example, offers analysis and judgment, not necessarily negativity. But often, “critic” implies someone who finds fault. You could also use terms like detractor, which suggests someone actively trying to belittle or undermine, or censurer, indicating someone who formally condemns.

Then there are more informal terms, like nitpicker (for someone focused on minor flaws), faultfinder (self-explanatory), or naysayer (someone consistently negative and pessimistic).

The best term depends on the context. Is this person offering constructive feedback, or are they just being mean? Are they doing it publicly or privately? Understanding the nuances helps you choose the most accurate and impactful word. Consider the intensity and the motivation behind their criticism.

Think about the difference between a constructive reviewer and a vicious hatemonger. Both offer criticism, but their methods and goals are vastly different. Choosing your words carefully is key to communicating effectively about this.

How do I stop caring about negative comments?

Ignoring the noise of negative online comments is crucial for high-level esports performance. It’s a mental fortitude skill, honed through deliberate practice. Instead of directly trying to *stop* caring, focus on building resilience. This involves identifying your core values – your gameplay style, team goals, and personal aspirations – as a foundation for unshakeable confidence. Negative comments are often projections, rarely objective assessments. Reframing them as uninformed opinions, devoid of actual impact on your skill, is key. Cultivate self-belief through consistent self-improvement, focusing on measurable progress rather than external validation. This means meticulously reviewing your gameplay, identifying weaknesses, and actively working on them. Set boundaries; limit exposure to toxic online spaces and mute or block persistent offenders. Remember, constructive criticism is valuable – differentiate between genuine feedback aimed at improvement and purely malicious attacks. Mindfulness techniques, like meditation or deep breathing exercises, can help manage emotional responses to negativity. Finally, understand that perfection is unattainable. Accept setbacks as learning opportunities, focusing on adapting and improving your strategy rather than dwelling on mistakes. A growth mindset, constantly seeking self-improvement, is far more impactful than reacting to fleeting negativity.

How do you respond to belittling comments?

Dealing with trash talk? Keep your cool and respond politely. A calm, measured response is way more effective than raging – think of it as a strategic retreat, not a defeat. It disarms them and shows you’re not going to feed their negativity. Pro players often use this technique to avoid tilting and maintain focus. They understand that emotional responses only fuel the fire.

Consistency is key. If this person’s a habitual troll, clearly and calmly state that their behavior is unacceptable and walk away. Don’t engage. Think of it like muting a toxic teammate – you’re removing yourself from the negativity and focusing on your own game. Ignoring the negativity is sometimes the most powerful counter-strategy.

Remember your mental fortitude. Just like esports pros train their mechanics, you need to train your mental game. Developing resilience to toxicity is crucial for long-term success – both in gaming and in life. The ability to remain calm under pressure is a massive advantage.

Document the abuse. If the belittling becomes harassment, keep a record of it. This can be useful if you need to escalate the situation to moderators or administrators.

How to get negative comments out of your head?

Look, kid, negative thoughts? Those are just glitches in your mental matrix. You gotta learn to exploit them, not let them exploit you. This ain’t your first playthrough, right? You’ve faced tougher bosses than this.

Level 1: Awareness – The Recon Phase

Mindfulness? That’s your scout. It’s all about observation. Don’t engage directly, just map out the enemy territory – where are these negative thoughts spawning? When do they hit hardest? Understanding their patterns is key.

Level 2: Identification – Target Acquisition

Name your enemy. Don’t just feel the negativity, label it. Is it self-doubt (a weakling)? Fear of failure (a slow, predictable attack)? Identify the specific type of negativity so you know how to counter it.

Level 3: Counter-Strategies – The Offensive

Positive Reframing: This isn’t about some cheesy “positive thinking.” It’s strategic re-evaluation. Turn those negative thoughts into challenges. “I’ll fail” becomes “This will be a tough fight, but I’ll learn from my mistakes.” It’s a power-up, not a delusion.
Acceptance: Don’t try to delete the negative thoughts; acknowledge their presence. It’s like acknowledging a tough enemy’s strengths. You can’t ignore them; you have to understand them to defeat them. This isn’t giving up; it’s adapting your strategy.

Bonus Tip: The Grind

This isn’t a quick fix. It’s a continuous grind. Consistency is your ultimate weapon. Keep practicing these techniques. Treat it like a daily quest. You might not win every battle, but consistent effort will lead to victory.

How do you deal with negative family members?

Dealing with toxic family members is a recurring boss battle in the game of life. Many players underestimate the challenge, often taking unnecessary damage. Here’s a seven-step strategy honed from years of experience conquering these difficult encounters:

Define your role: Are you the tank, absorbing their negativity? The healer, trying to fix them? The DPS, directly confronting their behavior? Choosing your role clarifies your approach. Remember, you can’t win if you’re trying to play every role at once. Focusing on a single, effective role maximizes your impact and minimizes emotional drain.
Set and enforce boundaries: These are your impenetrable walls. Clearly communicate what you will and won’t tolerate. Consistent enforcement is crucial. Think of it as building an unbreachable fortress; each successful defense strengthens your position.
Time-outs are essential: Stepping away isn’t avoidance; it’s strategic retreat. Regroup, heal, and return stronger. Treat interactions like a raid; sometimes you need to disengage to recharge and regroup before engaging again.
Expect drama: Family dynamics are complex. Conflict is a mechanic, not a bug. Accepting this reduces frustration and allows you to better manage the inevitable challenges. Preparing for different scenarios increases your chances of victory.
Differentiate fear from boundaries: Fear paralyzes; boundaries protect. If your “boundary” is driven by fear, it’s time to level up your emotional resilience. Fear is a debuff; boundaries are a buff.
Their issues aren’t your quest: Don’t waste valuable time and energy trying to solve their problems. Their journey is theirs alone. Focusing on your own well-being is the ultimate strategy for long-term success. This isn’t about abandoning them; it’s about prioritizing your own health and happiness.
Utilize support: This isn’t a solo game. Seek support from friends, therapists, or support groups. They are your allies – invaluable in providing resources and encouragement throughout the campaign.

Why do some individuals post highly negative comments?

The prevalence of negative online comments stems from a complex interplay of psychological factors. Insecure individuals often leverage the anonymity and distance of the internet to compensate for feelings of inadequacy in their offline lives. Cyberbullying and aggressive online behavior can be seen as attempts to assert power and control, a means of achieving a sense of dominance unattainable in their real-world interactions. This behavior is often fueled by low self-esteem, a need for validation, and a desire to project their own anxieties onto others. It’s crucial to understand that these individuals aren’t necessarily malicious; their actions are frequently driven by deep-seated emotional vulnerabilities. The lack of immediate consequences and the perceived invisibility afforded by the internet emboldens such behavior. Interestingly, research suggests a correlation between certain personality traits, such as narcissism and Machiavellianism, and a propensity for online negativity. Furthermore, the echo chambers and filter bubbles of social media can amplify these behaviors, reinforcing negative attitudes and creating self-perpetuating cycles of aggression and conflict. Understanding these underlying psychological mechanisms is essential in developing strategies for combating online negativity and fostering a more positive and respectful online environment.

For content creators and educators, recognizing these behavioral patterns is crucial when designing strategies to address negative online feedback. Rather than engaging directly with trolls, focusing on community building and promoting positive interactions can mitigate the impact of negative comments. Clear community guidelines, robust moderation, and the fostering of empathy and understanding can create a less fertile ground for negativity to thrive. Educating users about the psychological drivers behind negative online behavior can also encourage more mindful and empathetic responses.

How do you respond to criticism you don’t agree with?

Dealing with criticism? It’s a daily grind, especially with a large, engaged community. My approach? Transparency. I lay out my reasoning clearly, calmly explaining my decisions. Sometimes, the critic has a point, and I’ll openly acknowledge it, showing I’m not just blindly sticking to my guns. I aim for a constructive conversation, not a defensive battle. It’s about demonstrating growth and understanding, not stubbornness. This builds trust. Remember, you don’t owe anyone a response. Sometimes, the best response is no response, especially if you feel the criticism is toxic or unproductive. If a discussion gets too heated, it’s okay to step away and revisit the issue later. Think of it as managing your mental health, which is just as important as community management. That’s also crucial; a strong, healthy community is far more valuable than proving a single person wrong.

I’ve learned that engaging with criticism isn’t about winning an argument. It’s about improving the stream and the viewer experience. There’s a difference between legitimate feedback and just plain negativity. Learn to identify that difference; it saves you a lot of time and mental energy. Consider documenting both constructive and harsh criticism, this allows you to track trends and identify areas for improvement and future strategies for conflict resolution. Remember, it’s a marathon, not a sprint. You’ll make mistakes, but consistent self-reflection and community engagement will help you to grow.